1. Preamble & Key Definitions
These Terms and Conditions constitute a legally binding contract between Tam One ('Platform', 'we', 'us') and any natural or legal person who registers or utilizes our services as a merchant, delivery courier, or authorized user ('User', 'you').
By accessing the Platform, creating an account, or launching merchant or captain mobile applications, you explicitly acknowledge and agree to comply unconditionally with all provisions herein and the associated Privacy Policy.
Defined terms in this Agreement:
- Platform / Tam One: The software and operational platform facilitating coordination between merchants, dispatch teams, and couriers, including web dashboards, mobile apps, and APIs.
- Merchant: A business entity or its authorized representative utilizing the platform to manage catalog, branches, and dispatch tasks.
- Courier / Captain: An independent or fleet-affiliated authorized individual receiving delivery assignments via the captain application to complete fulfillment.
- Task / Order: The operational delivery order issued by the merchant containing items, pickup point, customer destination, and collection values.
2. Eligibility & Account Creation
Users must possess full legal capacity to enter contracts under applicable laws. Merchants must hold valid commercial registrations or licensing.
Users agree to submit accurate, authentic information and maintain strict confidentiality over credentials and multi-factor authentication (OTP) tokens.
3. Scope of Service & Licensing
Tam One grants a limited, non-exclusive, non-transferable, and revocable license to utilize the apps and dashboards according to user classifications. Tam One provides technology and workflow infrastructure and is not a merchant of record or owner of traded goods.
4. Merchant Obligations & Responsibilities
Merchants are strictly responsible for pricing, availability, and legal compliance of listed goods, and ensuring packages are properly packed and labeled before handover.
5. Courier (Captain) Obligations
Couriers must hold valid licenses and compliant vehicles. Couriers preserve consignment safety from collection through verified customer delivery.
6. Fees, Subscriptions & Settlements
Services are billed according to agreed subscription plans. Cash on Delivery (COD) and wallet balances are reconciled per designated settlement cycles.
7. Intellectual Property Rights
All software, brand assets, user interfaces, documentation, and databases remain exclusive intellectual property of Tam One.
8. Limitation of Liability & Disclaimers
Platform services are provided with a target 99.9% uptime SLA. Indirect damages, loss of profits, or force majeure delays are excluded to the fullest extent permitted by law.
9. Account Suspension & Termination
Tam One reserves the right to suspend or terminate accounts in instances of fraud, credential breach, or severe operational non-compliance.
10. Governing Law & Dispute Resolution
These terms are governed by the applicable laws of the Republic of Yemen, with initial amicable resolution preceding competent court jurisdiction in Sana'a.
11. Updates & Contact Channels
We reserve the right to revise these terms. For inquiries, reach out to: legal@tamone.app.